Privacy Policy

1. Introduction

At POSE, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the “Services”). Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping address, billing information, and payment details when you create an account or make a purchase.
• Style Preferences: Information you provide through our Style Quiz, including size, fit preferences, style tastes, and budget ranges.
• Usage Data: Browsing history, search queries, product interactions, device information, IP address, and cookies.
• AI Interaction Data: Your interactions with our AI styling tools, including recommendations viewed and feedback provided.

3. How We Use Your Information

We use the information we collect to:

• Process orders and manage your account
• Provide personalized AI-powered style recommendations
• Improve our Services, including training and refining our AI models
• Send transactional communications (order confirmations, shipping updates)
• Send promotional communications (with your consent)
• Detect and prevent fraud or unauthorized activity
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Brand Partners: To fulfill orders placed through our multi-brand marketplace.
• Service Providers: Third-party vendors who assist with payment processing, shipping, analytics, and customer support.
• Legal Requirements: When required by law, legal process, or to protect our rights and safety.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver targeted content. You can manage your cookie preferences through your browser settings or our Cookie Settings page.

6. Data Security

We implement industry-standard security measures, including encryption, secure socket layer (SSL) technology, and regular security assessments to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access and review the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of promotional communications
• Request data portability
• Withdraw consent for data processing

To exercise any of these rights, please contact us using the information below.

9. Children’s Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at privacy@pose.com.